10-9–18

My good friend Maria turns 77 tomorrow.  God Bless you Maria.  I have not talked to her in several years but hope to talk to her tomorrow.  I think she is mad at me, but I will at least leave her a message and hope that she will answer her phone.  She is a very special woman and always in my thoughts and prayers.

The fiesta was announced today and as always will be the first Saturday of December.  Hopefully we will have banners up on the site as well very soon.  Working on getting the word out to our chicas.  Also working on the Amigos de Santa project and hope to have another great year for that program.

I see the site https://www.tijuanatalk.net/ is starting to talk about the hobby and has lots of good restaurant reviews and just general talk about Tijuana.   There are many folks there that are quite knowledgeable on the city.

You all know that I eat a lot at fast food.   I was thinking about all the things I don’t like about those places.  The first thing is that all of these complaints revolve around training.  Before I go into the many issues I see, let me say that In and Out Burger seems to be ahead of the others in the training of their employees. Some may reference that they pay more than their competitors but I feel strongly that it is because they put emphasis on training.  Some of these things are repeated over and over at nearly every fast food restaurant.  The first is when giving change somehow the cashiers think it is ok to put the coin change on top of the bills when handing it to you.  This often leads to change falling to the floor or the drive way pavement.  Just seems to easy to gently put the change in the had of the customer and then give the customer the bills.  How hard is that to figure out.   I can promise you that if a cashier is trained to do that they will do it because they have to see the same problem repeating itself.  The next biggest problem is the willingness to listen.  How may times have I said, “McTrio with a double quarter-pounder with cheese the large size to go: and then the first question I am asked is “Is this for here or to go”.  The ears are very important in cashiering, whether it be at a fast food restaurant or not.  Throw in a bunch of kids playing pinchy ass and watching one or two employees doing all the work.  The places that are hiring senior citizens seem to have better presentation at condiment stands where the simple task of keeping napkins, condiment containers. straws. lids, and ice filled consistently comes natural to those type of employees.

What is strange or maybe not in the industry is how creative the employees are at doing things ahead of schedule like emptying the trash or bringing in the condiments before closing so they can leave work earlier.  I detest seeing the trash cans turned round backwards so you cannot use them and then have to hunt for the one trash can that is turned around and in service.   Some places will let the customer lines get long just to avoid opening a second register. I suspect this is lazy management trying to reduce the amount of paper work that is necessary at the close of the day or shift.  Now with all this said I do see some good customer service skills from time to time at different places. I suspect the management at Taco Bell on Dennery Roady trains well as I do notice a difference in that location.  Doubt he or she read my blog but kudos to the Manager.

Should be back soon with a blog that has more to do with our business.  Hope you enjoyed todays offering.  Be safe and of course behave.

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